The Nigeria Civil Aviation Authority, NCAA, has threatened to impose Penalties on domestic airline operators for the persistent delays, disruptions and cancellations of flight.
This was contained in a statement issued by the acting Director-General, NCAA, Chris Najomo on Sunday, noting that erring airlines would face appropriate sanctions without exemption.
In the report termed “the Alarming Reports”, Najoma emphasized the importance of airlines prioritizing passenger well-being, complying with regulations, adding that the commission frowns at flight delays, and schedule changes without adequate notice to passengers.
In the report termed “the Alarming Reports,” Najoma emphasized the importance of airlines prioritizing passenger well-being and complying with regulations.
He also noted that the commission frowns upon flight delays and schedule changes without adequate notice to passengers.
“Airlines must handle persons with reduced mobility properly, with dignity and without discrimination as airlines are mandated to provide facilities for the movement of Persons with reduced mobility and by virtue of the provisions of Nigeria Civil aviation regulations part 19, airlines are required to provide on their ticket portal a mandatory field for special needs assistance and require their agents to actively ask customers during ticket purchase if they will require assistance” he reiterated.
He explained that “it was no longer business as usual as errant airlines will be sanctioned appropriately without fear or favor” noting that NCAA has stepped up its surveillance to monitor compliance with a view to fish out violators.
The DG emphasised that the authority would not relent in its commitment to ensuring pleasurable travel experience and comfort for air transport passengers.
Flight disruption is a significant issue in the aviation sector, affecting both domestic and international travel. The causes of flight delays and cancellations in Nigeria are multifaceted and include poor infrastructure, harsh weather conditions, fuel scarcity, and labor union issues.